If your account was not eligible to receive the subscription time, you will not see any extra coupons on your web inventory and we will not be able to help you receive any free subscription time. To claim it please log into your account on and check your web inventory. Missing subscription time of DLC from my web inventoryĪrcheAge Unchained only players who previously purchased the game and any of the DLCs and used them have been reimbursed with free additional subscription time. * If you did not see any transfer errors but you still can’t see your characters, please also make sure you are trying to log in to the correct game version, region and server. Further details about this will be announced at a later date on our website: We also plan to provide a form of compensation to all affected players. We will notify all affected players as soon as an update is available via your email linked to the account you created that is experiencing the issue. Our technical team is still investigating all cases mentioned above and working on fixing those issues, notifying us via customer support is not necessary for our technical team to see that you are affected, despite what some of the error messages you see suggest. We are aware that some of you are still affected by transfer issues, those issues include errors such as " transfer process failed", the l auncher error: " You cannot log in because the account transfer is in progress.", or you may be able to login but you not see your old character(s) after the transfer. ![]() Missing items after transfer/unhappy with the changes
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